- The Boeing Company spends $2.4 billion annually on health-related benefits for its employees and their dependents.
- In February 2007, Boeing launched the Intensive Outpatient Care Program (IOCP) to test an innovative health care delivery model designed to treat patients with multiple, complex conditions in a more efficient, high-touch manner. The IOCP was based on three key assumptions:
- Twenty percent of the high-cost population utilize 80 percent of health care spend;
- Medically complex individuals are underserved by the current fragmented, inefficient health care system and can benefit the most from personalized, coordinated care; and
- A breakthrough in health care delivery for medically complex patients could provide important lessons for the health care system and help shape the design of the future medical home delivery model.
- Twenty percent of the high-cost population utilize 80 percent of health care spend;
- Boeing worked with three large medical groups in Seattle to deliver care and enrolled 740 patients in the IOCP. The program included the implementation of shared care plans, increased access and proactive management and coordination of care. The IOCP achieved the following outcomes:
- Health Costs: Reduced net total health care spend by 20 percent annually per enrollee, as compared to a control group.
- Quality: Improved performance on key chronic disease clinical measures, including measures for diabetes, hypertension and heart disease.
- Patient Experience: Improved patient experience across virtually all measures of care, including access, communication, provider relationship and care coordination.
- Functional Status: Improved self-reported functional scores and workplace productivity.
- Provider Satisfaction: Succeeded in creating an environment in which physicians and staff reported being able to provide better care.
- Health Costs: Reduced net total health care spend by 20 percent annually per enrollee, as compared to a control group.
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